Hassle-free,
within 15 days

We want every Morrio purchase to feel right. If something is not right, whether it is the wrong size, wrong item, or a genuine manufacturing defect, we will make it right. Our policy is designed to be clear and fair, with no hidden conditions.

Please inspect your order on arrival. If you receive a damaged or defective item, notify us at info@morrio.com within 48 hours of delivery with photos of the product and packaging.

Return window 15 days

15 days from date of delivery.

Eligible reasons

Defective or damaged product, wrong item or colour delivered, manufacturing defect.

Size-related concerns Exchange only

Size issues are handled via exchange only. Please raise an exchange request. Returns are not accepted for size reasons.

Condition of item

Unused, unwashed and unaltered, with original tags and packaging intact.

Quality check No exceptions

All returned items are inspected upon receipt. If the item does not pass our quality check, it will be shipped back to you at your cost.

Discounted and sale items No return

Not eligible for return or exchange, except in case of a manufacturing defect.

Exchange window 15 days

15 days from date of delivery.

Eligible reason Size only

Size-related concerns only. Exchanges are accepted when the item does not fit.

Exchange for

Same product in a different size, subject to availability.

If out of stock Store credit

A store credit coupon of equivalent value will be issued.

One exchange per order Once only

Each item can be exchanged only once. No further return or exchange after the replacement is shipped.

x  Discounted and sale items
x  Used or worn items
x  Washed or altered items
x  Items with removed tags
x  Gift cards

1 Log in to your account

Go to My Orders on morrio.com and select the item you want to return or exchange.

2 Raise a request

Select the reason and submit your request. Alternatively, email us at info@morrio.com with your order number and photos.

3 Pack and ship the item

Pack the item securely in its original packaging with all tags intact and ship it to our warehouse at your own cost. Please use a tracked courier service and share the tracking details with us.

4 Inspection and resolution

Once received, the item is inspected within 2 business days. If it passes our quality check, your refund or exchange is processed immediately. Items that do not pass will be shipped back to you at your cost.

Prepaid orders Auto refund

Refunded to the original payment source within 5 to 7 business days of receiving your returned item.

COD orders Store credit

Refund issued as a store credit coupon within 24 to 48 hours of receiving your returned item.

Deductions

Refunds will be processed after deducting applicable taxes and incidental charges, including third-party expenses such as bank charges and payment gateway fees.

Shipping charges Non-refundable

Original shipping fees are non-refundable.

When can I cancel Pre-dispatch only

Only before your order has been dispatched from our warehouse.

How to cancel

Go to My Orders on morrio.com and select Cancel Order, or email us at info@morrio.com immediately after placing the order.

After dispatch No cancellation

Orders cannot be cancelled once dispatched. Please use the return process instead.

COD cancellation

No charges for cancellation of COD orders before dispatch.

Questions? Write to us

info@morrio.com

We typically respond within 1 business day.

Our address

Door No. 9, Appachi Nagar 3rd Street, Kongu Main Rd, Tiruppur, Tamil Nadu 641607