Customer Support
We are here
to make it right
Effective April 2026 · In compliance with the Consumer Protection (E-Commerce) Rules, 2020
|
Acknowledgement Within 48 hours |
Resolution target Within 30 days |
Ticket tracking Unique ID assigned |
Morrio is committed to providing a fair, transparent and efficient mechanism for resolving consumer complaints and grievances. This policy has been established in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Every complaint received by Morrio will be acknowledged within 48 hours with a unique ticket ID, and we will endeavour to resolve it within 30 days of receipt.
Grievance Officer
Name
Grievance Officer, Morrio
info@morrio.com
Address
Door No. 9, Appachi Nagar 3rd Street, Kongu Main Rd, Tiruppur, Tamil Nadu 641607
Working hours
Monday to Saturday, 10 AM to 6 PM, excluding public holidays
How to Raise a Complaint
1 Write to us
Email us at info@morrio.com with your name, order number, a description of your complaint and any supporting photos or documents.
2 Receive acknowledgement Within 48 hrs
You will receive an acknowledgement with a unique ticket ID within 48 hours of submitting your complaint. Please use this ID for all future correspondence regarding the same issue.
3 Investigation and resolution Within 30 days
Our Grievance Officer will review your complaint and work towards a fair resolution. We endeavour to resolve all complaints within 30 days of receipt.
4 Escalation
If your complaint remains unresolved after the stipulated timeframe, you may escalate the matter to a consumer forum or the National Consumer Helpline (1800-11-4000) under the Consumer Protection Act, 2019.
Resolution Timelines
Acknowledgement 48 hours
Within 48 hours of receiving your complaint.
Resolution target 30 days
Within 30 days of receipt of complaint.
Grievance closure
A complaint is considered resolved and closed when the customer accepts the resolution, or when there is no response from the customer within 30 days of our reply.
Escalation response 7 business days
Escalated complaints will be responded to within 7 business days.
What We Can Help With
Orders and payments
Issues with order placement, payment failures, duplicate charges or order cancellations.
Shipping and delivery
Delayed deliveries, lost parcels, incorrect delivery address or undelivered orders.
Product quality
Defective, damaged or incorrect products received.
Returns and refunds
Disputes related to return eligibility, refund delays or exchange requests.
Privacy and data
Concerns about how your personal data is collected, stored or used by Morrio.
Unfair trade practices
Any concern about misleading information, deceptive pricing or unfair conduct on morrio.com.
External Escalation Options
National Consumer Helpline
1800-11-4000 (toll-free) or 14404. Website: consumerhelpline.gov.in
Consumer Disputes Redressal Commission
You may approach the District Consumer Disputes Redressal Commission having jurisdiction over Tiruppur, Tamil Nadu.
Online Dispute Resolution
You may also use the ODR portal at consumerhelpline.gov.in/consumer-portal to raise a complaint online.
To raise a complaint, write to us
info@morrio.com
We are committed to making it right.
Our address
Door No. 9, Appachi Nagar 3rd Street, Kongu Main Rd, Tiruppur, Tamil Nadu 641607
This policy is in compliance with the Consumer Protection Act, 2019. Last updated April 2026.